Clear arrangements

Terms &
conditions.

These terms explain how to use this website and what to confirm when arranging equipment with Pro Mobility. The details of your purchase or hire are set out in your written quotation and agreement.

Enquiries and appointments

Submitting an enquiry, adding equipment to a shortlist or receiving a reference number does not place an order, reserve equipment or confirm an appointment. Our team will contact you about availability and the next steps. Please wait for confirmation before travelling.

Equipment information and images

The catalogue introduces equipment ranges and selected manufacturer information. Photographs show equipment types; the model, finish, accessories and configuration offered may differ. Confirm the exact specification, dimensions, rated capacity and included accessories before ordering. Ask for guidance on suitability and follow the supplied instructions.

Quotations and payment

Your written quote should identify the selected equipment, total price, applicable taxes, additional charges, payment arrangements and any validity period. Ask us to clarify anything unclear before accepting. The public website does not take payments or confirm medical-aid funding.

Delivery and collection

Provide the delivery address and any access or setup requirements when requesting a quote. Delivery availability, charges and timing are confirmed for each order. Check the equipment and accessories when received, and contact us if anything is missing, damaged or different from the agreed order.

Equipment hire

Before accepting a rental, confirm the hire dates, charges, any deposit, included accessories, care instructions and return arrangements in the hire agreement. Ask about extensions before the agreed return date. Report faults or damage promptly and stop using equipment that appears unsafe. Any charges for late return, loss or damage must be addressed in the applicable agreement and remain subject to the law.

Changes, cancellations and returns

Contact us as soon as you need to change or cancel an arrangement or discuss a return. Include your reference or invoice number and a description of the issue. The available options depend on the circumstances, the agreement and your applicable consumer rights.

Warranty and aftercare

Ask for the warranty and servicing information applicable to your selected product. Keep your proof of purchase and supplied instructions. A manufacturer's warranty does not replace rights that apply under South African consumer law. Nothing on this page excludes or limits rights that cannot lawfully be excluded or limited.

Privacy and external websites

Use the enquiry forms only for information needed to respond to your request. Please do not include ID numbers or medical records. Read how we handle your information. MACS, TheraSuite and other linked services have their own account and service arrangements.

Contact and assistance

Pro Mobility, 17 Hamilton Crescent, Gillitts, 3610.
Monday–Friday, 08:00–16:00. Please confirm public-holiday arrangements.
031 266 6421 · mobility@pro-mobility.co.za.

For general information about consumer protection, see the South African Government's Consumer Protection Act page.